Cancellation/Postponement Policy

All cancellations or postponements must be made in writing and emailed to us, charges will apply.

Dive Courses

Full payment is required upon booking confirmation of Dive Course. All dive courses must be fully claimed within 1 year of receipt.
In the event that the dive course is not claimed within 1 year of receipt, it will be considered as a cancellation and there will be no refund.

In the event that you wish to make a cancellation with regards to your course booking, the following terms apply:

Cancellation with 8 – 14 days notice – 50% to 85% of total fee

Cancellation with 7 days or less notice – No Refund

In the event that you wish to make a postponement with regards to your course booking, the following terms apply:

Theory Session

Postponement with 7 days or more notice – No Surcharge

Postponement with 6 days or less notice – $50 Surcharge

Pool Session

Postponement with 7 days or more notice – No Surcharge

Postponement with 6 days or less notice – $80 Surcharge

Students who arrive late (after in-water session has commenced) or did not show up will be required to reschedule another Pool Session. Additional Pool Session charges will apply accordingly.

Tioman Weekend Overseas Course Trip

Postponement with 8 days or more notice – No Surcharge

Postponement with 7 days or less notice – $399 Surcharge

Bintan Weekend Overseas Course Trip

Postponement with 8 days or more notice – No Surcharge

Postponement with 7 days or less notice – $409 Surcharge

MV Nautica Weekend Overseas Course Trip

Postponement with 8 days or more notice – No Surcharge

Postponement with 7 days or less notice – Price of Surcharge will be based on MV Nautica leisure package price, based on room variations and configurations.

Leisure Dive Travel

All Dive Travel packages are non-refundable after bookings have been placed. Postponements of Leisure Dive Travel bookings may be allowed depending on destination.

All Dive Travel packages must be claimed within 1 year of receipt. In the event that the dive travel is not claimed within 1 year of receipt, it will be considered a cancellation and there will be no refund.

Weekend Overseas Dive Trip

Full payment needed upon booking confirmation of Weekend Dive Trip.

Change of trip date is allowed, with a minimum of 8 days or more notice prior to trip date, with an administrative charge of $50.

Any change of date made within 7 days or less from trip date, will be considered a cancellation and there will be no refund.

Long Weekend Overseas Dive Trip

Full payment needed upon booking confirmation of Long Weekend Dive Trip.

Change of trip date is allowed, with a minimum 14 days or more notice prior to trip date, with an administrative charge of $50.

Any change of date made within 13 days or less from trip date, will be considered as a cancellation and there will be no refund.

Long Haul Overseas Dive Trip

A deposit payment of 50% will be needed upon confirmation of booking. Full payment will be needed 2 months prior to trip date. Without the full payment the booking will be considered cancelled and the deposit will not be refunded.

Change of trip date may be allowed, with a minimum of 2 months or more notice prior to trip date, with an administrative charge of $50 as well as a price adjustment if the trip at the new date is more expensive.

Any change of date made within 2 months or less from trip date, will be considered as a cancellation and there will be no refund.

In case of cancellation, with 2 months or more notice prior to trip date, deposit payment will be forfeited.

In case of cancellation, with 2 months or less notice from trip date, full payment will be forfeited and non-refundable.

Prestigious Overseas Dive Trip

A deposit payment of 50% will be needed upon confirmation of booking. Full payment will be needed 3 months prior to trip date. Without the full payment the booking will be considered cancelled and the deposit will not be refunded.

Change of trip date may be allowed, with a minimum of 3 months or more notice prior to trip date, with an administrative charge of $50 as well as a price adjustment if the trip at the new date is more expensive.

Any change of date made within 3 months or less from trip date, will be considered as a cancellation and there will be no refund.

In case of cancellation, with 3 months or more notice prior to trip date, deposit payment will be forfeited.

In case of cancellation, with 3 months or less notice from trip date, full payment will be forfeited and non-refundable.

For any enquiries or clarifications, please contact or approach us at the shop.

Gill Divers gillmen logo
Gill Divers footer blog

Blog

Stay connected with what’s happening around the Underwater World with us! Hear from passionate divers on the latest equipment, best dive destinations and more!

Read the blog

Gill Divers Career

Career

Looking for a fulfilling career with a company? Join us in the diving industry to spread the love of diving. Drop by for a chat, or just to talk to us about it.

Join Us

Gill Divers Signup

Signup

Interested in a dive course or dive destinations? Register now to explore the underwater world with us or to dive in your dream dive destinations!

Register Now

Gill Divers Map

Location

Find us at 37 Hongkong Street (Level 1) Singapore 059676! Opens on weekdays from 11am to 9pm and weekends from 11am to 7pm.

Contact Us

Welcome, how may I help you? {{chat.failed && 'Failed to connect to server :(' || 'Connecting...'}}
Agent typing...
 
Loading...
{{chat_message.timestamp | date:chat.time_format}}
{{chat_message.name}} Agent
{{chat_message.message}}
Agent is typing...